Refund Policy

Refund Policy for Mashriq Footwear.

At Mashriq Footwear, we strive to provide our customers with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a refund or exchange within a specified period. Please review our refund policy below for more details:

1. Eligibility for Refund or Exchange:
- To be eligible for a refund or exchange, the item must be unused, unwashed, and in the same condition as when you received it.
- The item must be returned within 7 days from the date of purchase.

2. Refund Process:
- To request a refund or exchange, please contact our customer service team at Email: Mashriqfootwearofficial@gmail.com or Phone: +923225558667, to initiate the process.
- You may be required to provide proof of purchase, such as a receipt or order confirmation.

3. Refund Options:
- If you are eligible for a refund, you may choose to receive a refund to the original payment method or store credit for future purchases.
- Shipping and handling charges are non-refundable unless the return is due to an error on our part.

4. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.
- We recommend using a trackable shipping service and insuring the package to ensure the safe return of the item.

5. Refund Exceptions:
- Certain items, such as personalized or custom-made products, may not be eligible for a refund or exchange unless they are defective or damaged.

Please note that our refund policy is subject to change, and we reserve the right to refuse a refund if the returned item does not meet the eligibility criteria.

If you have any questions or concerns about our refund policy, please contact us. Thank you for shopping at Mashriq Footwear.